Your Privacy

Is Our Concern



Privacy Policy


VoltageDrop Solutions recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: The Site is operated by SAN CARLOS AUTO CENTER INC.

If you have questions or concerns regarding this statement, you should first contact our site coordinator,


Identifying Information

In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, VoltageDrop Solutions requests identifying information when you:

  • Register on any of our web sites.
  • Place an order.
  • Provide feedback to an online survey or tell us about an idea or suggestion.
  • Participate in a rebate program, contest, or other promotional offer.
  • Request a special service.
  • Request information or files from technical support or customer service.

In these instances, VoltageDrop Solutions will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.


What VoltageDrop Solutions Will Do With Your Information.

If you choose to give us personal information for any of the purposes above, this information is retained by VoltageDrop Solutions and will only be used by VoltageDrop Solutions to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service. We may put a place marker on our customer map referenced by city and first name, however, last name, street name or number, phone number, email or other identifying information will not be used. Exceptions to this might be referral auto repair facilities that have experience in solving tough cooling system contamination problems. The purpose of this map is to help understand the geographic influences of certain cooling system failures, and if necessary, to help people find professional assistance in treating theses problems. If at any time a customer wishes to opt out of being listed in this representation map, the request will be honored immediately, upon receipt of notification.


What Others May Do With Your Information

 VoltageDrop Solutions does not give, loan, lend, share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time VoltageDrop Solutions may use agents or contractors who will have access to your personal information to perform services for VoltageDrop Solutions (such as DATABASE MAINTENANCE), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for VoltageDrop Solutions. In addition, VoltageDrop Solutions may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users, or x percent of our customers are from Georgia vs. y percent from Texas.  None of this information, however, will contain personal, identifying information about our users.


VoltageDrop Solutions On-line Store.

The VoltageDrop Solutions On-line Store is designed to give you options concerning the privacy of your identifying information. For your convenience, a third party processor, namely  PayPal, will handle the financial portion with a secure site with up to date privacy and security.  This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Sites to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to log into your PayPal account. 

When purchasing products through the our web site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.


Third Party Links does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave, VoltageDrop Solutions cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.



At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will not have information posted about cookies, and when a cookie will be uploaded to your computer.


Children's Privacy Protection

VoltageDrop Solutions is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.


Changes to this Policy

VoltageDrop Solutions may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.


Credit Card Security

We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal. We also are able to process Visa, MasterCard, Discover, and American Express, through our partner company San Carlos Radiator & Auto Air, accordingly, the purchase information may display San Carlos Radiator as merchant. If you choose to use a PayPal account, your personal credit card information will not be exposed to the web, nor given to VoltageDrop Solutions.